Refund Policy

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The customer has the right to withdraw from the purchase after the order but before delivery. In this case, due to the cancellation, the buyer has no payment obligation. You can indicate your resignation by e-mail, telephone, writing, or personally.

Within 14 days of receipt of the goods, the buyer may withdraw from the purchase without justification from the purchase of the distance contracts 17 / 1999 (ii.5.) According to Articles 4 and 5 of Government Decree.

The buyer is entitled to exercise his right of withdrawal before using the goods. The returned goods shall not be damaged or used, except for generally acceptable minimum uses such as testing and inspection of the product. The returned product shall contain the paper label on the product and the original packaging.
If returned goods are damaged, incomplete, used, dirty or furry, Brizlo may refuse to pay back the money and offer to return the product at the cost of the Submission.

The product, in all cases, shall be accompanied by the original invoice.

The buyer shall bear the costs of returning the goods due to the exercise of the right of withdrawal, and we shall not be able to take over the package which has been resold.

In case of a claim for a refund, the purchase price shall be paid only by bank transfer to the bank account number specified by the buyer or to the account from which the card payment was made. To do so, please enter the bank account number and the name of the account in the order note. In case of foreign order, please also state the name of the bank, IBAN and SWIFT.

In the event of the cancellation of the buyer, the consideration of the goods shall be reimbursed immediately and within 14 days at the latest.

CONTINUATION OF RETURN

You can signal online and monitor the product’s return process. By using an e-mail address used in the order, you can access it by clicking the appropriate order on the Order page below my account after login.

If you are within the time of return, the item (s) you want to send back on the left-hand side of the ordered product (s) can be marked.
If necessary, do not forget to enter bank data in the text field below the table. You’re going to start the process by clicking on the Slug request.

Packing of luggage

1. Put the product back in the original package. (If damaged, torn or already discarded the original packaging, please use another bag or packaging material, so that it is properly packed and sealed).

2. It is important to attach the original invoice in the package.
The invoice was sent to you as an e-mail, but if you ordered as a registered customer, you can find it in your account in the details of the order.

3. Close the package.

4. Please print and glue the pre-filled REFERENCE LABEL on your return package.

You will find the PRE-FILLED REFERENCE LABEL on the above mentioned page under the bottom of the bottom label. Print it and stick it on the box.

 

We cannot take over packages dispatched in a different way.

 

receipt of the package

Within 1 to 3 working days of receipt, we check the status of the returned product / products, which will be notified by e-mail. The consideration of the goods shall be reimbursed immediately, but not later than 14 days, to the bank account number or to the account from which the card payment was made.